EquityZen - Mass Email Sending Issue – Incident details

Third Party: Dropbox Sign → Core → Finished document delivery experiencing partial outage

Mass Email Sending Issue

Resolved
Operational
Started over 2 years agoLasted 1 day

Affected

Equityzen.com

Operational from 2:17 PM to 4:13 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. A potential solution has been identified and is being internally tested.

  • Identified
    UTC
    Identified

    We have identified the cause of the email issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We have identified an issue causing our email system to send mass repeat emails out to many users. We are currently investigating the problem and will update as the issue is resolved.